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Return Policy

As part of our commitment to assist you, our Customer Care Team continues to be available. For the safety of our associates, and in effort to help reduce the spread of COVID-19, we have transitioned our support staff to work from home during this time. Due to unexpected high contact volume, please note that our phone support is currently closed. Additionally, you may experience longer than normal wait times when contacting us via Text, Email or Chat. We appreciate your patience and thank you for your partnership while we work through this unprecedented and rapidly changing situation.

We are also experiencing some longer than anticipated delivery time frames due to our efforts to follow the government guidelines in warehousing safety practices. To get the fastest response for package tracking, please contact us via text with your order number. We appreciate your patience and thank you for your partnership while we work through this unprecedented and rapidly changing situation.

With our simple returns process, you can shop online worry-free.

If something doesn’t work out, you can send most items back within 30 days of delivery.*

Start the return process within 30 days of receiving your item.
Product must be in new or unused condition, with all original product inserts and accessories.
We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. We award a partial refund for opened or used products.
Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item.
We inspect all returned items and will refund you based on the condition of the item.
How to Return an Item
1 . Buyer contact us with email request refund, Buyer pay return shipping Fee

2. Please attach your order number

3. Sent to our address

Return address

To: HISHOPUSA

11100 W 82nd Lenexa Kansas 66214

4. Take us 2-3 Business days to issue refund
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